FAQ
Frequently Asked Questions (FAQ)
Welcome to Go EcoFishing! 🎣 Here are the answers to some of the most common questions our customers ask:
📦 Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders — no minimum required.
Q: How long does shipping take?
A: Delivery times vary by location:
USA: 5–15 business days
Canada: 5–7 business days
International: 7–22 business days
You’ll receive a tracking number once your order ships.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also contact us if you need help with tracking.
🔄 Returns & Refunds
Q: Can I return a product?
A: Yes, you can return unused and unopened items within 14 days of delivery. Visit our Return Policy for full details.
Q: How do I request a return?
A: Just email us at Sales@goecofishing.com or call +1 855-531-7966. Please include your order number and the reason for the return.
Q: When will I get my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
🐟 Product Questions
Q: Are your products eco-friendly?
A: Yes! We carefully select gear that supports sustainable fishing practices and minimizes environmental impact whenever possible.
Q: What types of products do you sell?
A: We specialize in high-quality fishing gear, including rods, reels, tackle, accessories, and outdoor equipment for both hobbyists and serious anglers.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options listed at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed using encrypted, PCI-compliant technology. We do not store your payment details.
🤝 Customer Support
Q: How can I contact Go EcoFishing?
A: You can reach our support team anytime:
📧 Email: Sales@goecofishing.com
📞 Phone: +1 855-531-7966
We typically respond within 24 hours.